-Prices are their USD list, and are for reference purposes. High-res support images on request.

-Deposits accepted on pending artworks, exclusive of required freight charges for delivery.

-Gallery “Holds” are “first come, first served” noting previous sales. Thank you.

-To Purchase Limited Print Editions please visit: https://samarashuter.shop/ 

SRP Avg. $780usd per sqr ft, not inc. Industry rates + Special Materials. Taxes not inc.

*Most “Sold” works have been removed, for archived reference, pls contact us at studio@samshuter.com.

By supplying us with your information, you grant us permission to contact you on an ongoing basis for reasons such as exhibition news, and updates, etc. all related to the activities of Samara Shuter.

Click HERE to read the latest update.

At any time you may unsubscribe by using the link at the bottom of each email. Thank you.

PRODUCT

What is the difference between Open Run, Limited Edition, and Special Edition Fine Art Prints (Giclée)?

The main difference is the size, "Open Run" is the smallest, and "Special Edition" is the largest (please see the product details for the exact dimensions of each individual print). Both "Limited Edition" and "Special Edition" are unique in that only a finite number of prints will ever be produced, they will be signed and numbered by Samara Shuter.

What is the best way to care for my Fine Art Print (Giclée)?
Because of their sensitive and water soluble nature, digital prints require the highest level of care when handling and framing. White gloves should always be worn when working with prints; this prevents any natural oils on your skin from affecting the artwork’s integrity. Read our full Framing Guide here. 

Please do not place the Fine Art Print face down on any object or surface to avoid damaging the printed image. This would also apply to placing objects on top of the artwork while it’s resting or in storage. Keep handling to a minimum during the hanging process and hold only form the sides. 
We also recommend that you keep your Fine Art Print in a relatively controlled environment and that you do not hang your Fine Art Print in direct sunlight. Repeated exposure to extreme and/or sudden changes in humidity and/or temperature can have an adverse effect on the longevity of your artwork. 

Please do not wash printed surfaces with water, damp cloths, or solvents. For cleaning we recommend using a clean dry soft cloth to gently wipe off dust and/or dirt. In most cases, we advise you seek professional assistance if you find there is an issue. Read our complete Care Instructions here. 

ORDERING

What payment methods are accepted?

We accept Visa, Mastercard, American Express, or Paypal.

Can I cancel or change an order?

Unfortunately not, all sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number. If you feel you have made an error in placing your order, please email us immediately at studio@samshuter.com and we will do our best to correct these changes. Once an order is placed, we cannot guarantee that the order can be changed or canceled, due to limited availability in the printing process.

How do I find the status of my order?

Upon successfully placing your order, you will receive a confirmation email. If you do not receive a confirmation email, please contact us at studio@samshuter.com. Once your order is processed and shipped, you will receive a second email confirming shipment of your order.

Can I order other items that are not offered on the web store?

We are offering a select group of items through the our online store at this time. Please add your e-mail to our mailing list to receive information about new works for purchase!

SHIPPING

Where do your Fine Art Prints ship from?
Toronto, Canada.

How will my purchase be packaged?
All items and accompanying Fine Art Print (Giclée) care instructions are delicately packed with archival fine art protective wrapping in a sturdy mailing tube.

When will my art arrive?
You can estimate your art’s arrival by adding our processing time with the delivery method time you select when checking out. We typically process Fine Art Prints within 4-7 days.

How much is shipping, and what are my shipping options?
Shipping fees vary based on your location, the quantity of work you’ve ordered, and shipping speed. To view your shipping options, please begin the online checkout process and enter your shipping information -- before you complete your transaction you will be shown the shipping methods that are available to your location with their prices.

Do you ship to P. O. Boxes?
Yes, we technically ship to P.O. boxes, however please note that the mail service will require your signature upon delivery.

What insurance coverage is offered?
All items are automatically insured by our courier up to $100 during transit to cover damage or non-delivery. If you would like to increase the coverage for your purchase, please email us at studio@samshuter.com prior to placing your order. Please note that you are required to provide photos of the damage within 48 of receiving the Artwork in order for us to process any claim -- please refer to our Return Policy for more information.

Do Customs Duties apply?
If you are located outside of Canada, you may be required to pay duties and taxes to claim your package, depending on your local customs office. Any duties levied are the responsibility of the purchaser/customer. We have no control over this, and no way of determining the total cost of duties and taxes. We encourage you to contact your local postal service or customs bureau for more specific information.

RETURNS

What is your return policy?
All sales are final. We only accept returns for refund or exchange for items damaged in transit. Please read through our Return Policy, here.

What do I do if my goods arrive damaged?
In the unlikely event that your products arrived damaged, please first review our Return Policy. You will need to email us within 48 hours of receiving the artwork at studio@samshuter.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available, including the cost of return shipping.

If you have specific questions about handling and caring for your Fine Art Print (Giclée), please email us at studio@samshuter.com.

If you have any questions at all not covered in our FAQ, please contact us at studio@samshuter.com.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at studio@samshuter.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted by Shopify Inc. on Spofiy.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being viewed.

Currency Converter:

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at studio@samshuter.com.